Hospitality & Hotel Management

CrewX Hospitality Program

Everything About Our Hospitality & Hotel Management Program

Program Duration

3 Months (90 Days)

Course Fee

₹24,999/-

EMI Options

From ₹2,200/month

Eligibility

10th Pass & Above

Age Criteria

No Upper Age Limit

Batch Size

Maximum 30 students

Training Style

70% Practical, 30% Theory

Placement Support

Direct Hotel Connections

Who Should Join This Program?

You're the person people naturally feel comfortable around

You love making others happy and solving their problems

You want a career where every day brings new people and experiences

You're tired of courses that teach theory but don't prepare you for real jobs

You dream of working in luxury environments - 5-star hotels, premium resorts, exclusive events

You want to start earning quickly without spending years in training

You believe hospitality is more than a job - it's an art you want to master

Not sure if hospitality is right for you? Book a free trial class where you'll experience a day in the life of a hospitality professional.

Your 90-Day Transformation

From Beginner to Industry-Ready Professional

Discovering Your Hospitality DNA

Understanding luxury hospitality vs regular service
Guest psychology: What makes people feel special?
The invisible rules of 5-star environments
Building your professional hospitality persona
First impressions: The 30-second rule in hospitality
Body language that communicates premium service

Communication & Guest Relations Mastery

English for hospitality (industry-specific vocabulary)
Handling different guest personalities with grace
The art of anticipating needs before guests ask
Complaint handling: Turning angry guests into loyal customers
Telephone etiquette and email professionalism
Cultural sensitivity for international guests

Front Office Operations

Check-in/Check-out procedures (using real hotel software)
Reservation systems and booking management
Guest registration and documentation
Handling cash and payment processing
Night audit procedures
Coordinating with housekeeping, F&B, and maintenance

Food & Beverage Service Excellence

Restaurant service fundamentals (fine dining standards)
Menu knowledge and wine basics
Table setting for different occasions
Order taking and serving protocols
Bar basics and beverage preparation
Banquet and event service

Housekeeping & Maintenance Coordination

Room preparation standards (5-star expectations)
Linen and laundry management
Coordinating maintenance requests
Quality checks and inspection protocols
Hygiene and safety standards (HACCP basics)
Green hospitality practices

Professional Grooming & Personal Branding

Hospitality-appropriate appearance standards
Wardrobe selection for interviews and work
Professional makeup and grooming
Posture, walk, and presence training
Creating your hospitality resume
Building your professional portfolio

Interview Mastery & Direct Placement

Hotel interview preparation (actual questions from hiring managers)
Mock interviews with real-time feedback
Group discussion and personality assessment prep
Salary negotiation for hospitality roles
Understanding hotel contracts and benefits

Direct Interviews Scheduled With:

Marriott Properties

Radisson Hotels

Taj Group Properties

Premium Lucknow Hotels

Resort Chains

Why Hospitality Students Choose CrewX Academy

Live Hotel Partnerships

Unlike institutes that keep everything in classrooms, we have active partnerships with Lucknow's premium hotels.

✓ Live site visits: Experience actual hotel operations
✓ Guest interaction practice: Work with real guests under supervision
✓ Industry exposure: Different hotel segments
✓ Direct placement pipeline: Partners hire from us first

Kajal Ma'am's Hospitality Network

With 7+ years across aviation and hospitality sectors, Kajal Ma'am brings:

✓ Direct connections with hotel hiring managers
✓ Understanding of what different hotel chains look for
✓ Insider knowledge of hospitality career growth paths
✓ Mentorship beyond just training
✓ Post-placement support and career guidance

Small Batch Advantage

Maximum 30 students per batch means:

✓ Personal attention from instructors
✓ Your questions actually get answered
✓ More hands-on practice time
✓ Individual feedback on your development
✓ Customized guidance based on your strengths

Real Scenarios, Not Textbook Theory

Our training includes:

✓ Role-playing difficult guest situations
✓ Timed service challenges: Build speed with quality
✓ Multi-tasking exercises: Manage multiple guests
✓ Real hotel case studies: Learn from actual incidents
✓ Pressure testing: Stay calm when everything goes wrong

Your Career Roadmap

The hospitality industry is massive - hotels are just the beginning. This program prepares you for multiple career paths, from guest relations to event management to resort operations.

Hotel Operations Careers

Front Office Department

Receptionist/Front Desk Associate

Starting: ₹15,000 - ₹22,000/month

With 2 Years Experience: ₹25,000 - ₹35,000/month

Senior Roles (5 years): ₹40,000 - ₹60,000/month

Guest Relations Executive

Starting: ₹18,000 - ₹25,000/month

Experienced: ₹30,000 - ₹45,000/month

Front Office Supervisor/Manager

Starting: ₹35,000 - ₹50,000/month

Manager Level: ₹60,000 - ₹1,00,000/month

Marriott

Taj Hotels

Radisson

ITC Hotels

Local Premium Hotels

Food & Beverage Department

Restaurant Server/Steward

Starting: ₹12,000 - ₹18,000/month + Tips

With Experience: ₹20,000 - ₹30,000/month + Tips

Banquet Server

Starting: ₹15,000 - ₹22,000/month

Plus: Event-based Bonuses

F&B Supervisor

Starting: ₹25,000 - ₹40,000/month

Manager Level: ₹50,000 - ₹75,000/month

Housekeeping Department

Room Attendant

Starting: ₹12,000 - ₹18,000/month

Experienced: ₹18,000 - ₹25,000/month

Housekeeping Supervisor

Starting: ₹22,000 - ₹32,000/month

Manager Level: ₹40,000 - ₹60,000/month

Career Insight: Housekeeping offers fastest growth path to management in hotels due to high demand for quality supervisors.

Beyond Hotels: Alternative Career Paths

Resort & Leisure Properties

→ Hill station resorts
→ Beach properties
→ Wildlife lodges
→ Luxury camping (glamping) sites
→ Wellness retreats

Salary Range: ₹18,000 - ₹50,000/month

Bonus: Often includes accommodation and meals

Event Management Companies

→ Wedding planning and coordination
→ Corporate event management
→ Conference and exhibition coordination
→ Destination event specialists

Salary Range: ₹20,000 - ₹60,000/month

Growth: High potential for entrepreneurship

Corporate Hospitality

→ Guest relations for corporate offices
→ Facility management
→ Corporate event coordination
→ Office hospitality management

Salary Range: ₹22,000 - ₹50,000/month

Advantage: Fixed weekday schedules, better work-life balance

Aviation & Cruise Hospitality

→ Airport lounge operations
→ Airline catering coordination
→ Cruise ship hospitality staff

Salary Range: ₹25,000 - ₹80,000/month

Note: Cruise ships offer higher pay | Opportunity: International exposure

Hospitality Training & Education

→ Hotel training department instructor
→ Academy instructor (after 5+ years experience)
→ Corporate hospitality trainer

Salary Range: ₹30,000 - ₹70,000/month

Path: Requires significant field experience first

Your Hospitality Career Questions, Answered Honestly

Q: I'm not confident in English. Can I still join hospitality?

Absolutely! Most of our successful students started with basic English. We have a dedicated communication module that improves your hospitality English significantly. Remember: hotels value warm, genuine communication over perfect grammar. If you can smile genuinely and have a service-oriented attitude, we'll teach you everything else. Plus, many Lucknow hotels serve local guests who prefer Hindi anyway.

Q: What's the difference between working in hotels vs restaurants?

Great question! Hotels offer diverse departments (front office, housekeeping, F&B, events) so you can switch areas if one doesn't suit you. Restaurants focus purely on food service but often have better tips. Hotels typically offer more structured career growth and benefits. Restaurants can be more entrepreneurship-friendly if you want to open your own place someday. We train you for both, and you decide based on your personality.

Q: Do I have to work on weekends and late nights?

Hospitality operates 24/7, so yes, expect irregular schedules especially in your early career. However: You get compensatory offs during weekdays, Night shifts usually pay higher allowances, As you grow into management, schedules become more predictable, and Corporate hospitality roles offer better work-life balance. It's part of the industry culture - if 9-5 is important to you, hospitality might not be the best fit.

Q: What if I don't get placed after the course?

We provide placement assistance until you're employed. This means: Continuous interview scheduling with our partner hotels, Resume improvements based on feedback, Additional mock interviews as needed, Alternative hotel options if first choices don't work, and We stay with you through the process. However, you must cooperate: attend interviews we arrange, be open to starting positions, and maintain professional standards. Every past student who genuinely tried got placed - timing varied from immediate to 3 months, but everyone got hired.

Q: Can hospitality training help if I want to open my own restaurant someday?

Definitely! Understanding hotel operations, guest psychology, quality standards, and team management is invaluable for any hospitality business. Many successful restaurant owners started by working in hotels first - they learned systems, made industry connections, understood what works (and what doesn't), then applied it to their own ventures. Consider this program as learning on someone else's budget before investing in your own dream.

Q: Are there growth opportunities in hospitality or is it just serving food and cleaning rooms?

This is a common misconception! Hospitality offers incredible growth:

• Front desk associates become front office managers (4-6 years)
• Restaurant servers become F&B managers (5-7 years)
• Housekeeping staff become executive housekeepers (6-8 years)
• Experienced professionals become General Managers (10+ years)
• Salaries grow from ₹15,000 starting to ₹1,50,000+ at senior management

Plus, hospitality skills are transferable - event management, corporate hospitality, hospitality consulting, training - many paths open up.

Q: I'm 35 years old and looking for a career change. Am I too old for hospitality?

Not at all! Hospitality values maturity and life experience. In fact: Guest relations roles appreciate mature professionals, Management prefers experienced individuals for supervisory roles, Your past career skills (communication, problem-solving, people management) are valuable, and Many hotels specifically hire mature staff for senior guest interactions. Your age could be an advantage if you have the service mindset. Come for a trial class - let's assess your fit together.

Q: What about the physical requirements? Do I need to be very fit?

Hospitality does involve being on your feet for extended periods, but it's not like construction work! Requirements: Ability to stand/walk for 6-8 hours (with breaks), Basic physical fitness for occasional lifting (luggage, supplies), Stamina for busy shifts (especially during events), and Generally healthy (no chronic issues that prevent regular work). If you can handle regular daily activities comfortably, you'll manage hospitality work fine. During training, we gradually build your stamina.

Q: How is hospitality different from customer service in other industries?

Key differences:

• Face-to-face interaction: You're physically present, not behind a screen or phone
• Emotional intelligence: Reading body language and unspoken needs
• Immediate problem-solving: No "let me check and get back to you" - guests expect instant solutions
• Presentation matters: Your appearance and demeanor are part of the service
• Experience creation: It's not just solving problems; it's creating memorable moments

Hospitality is customer service elevated to an art form. It's more personal, more immediate, more holistic.

Q: Can I work in hospitality while studying further?

Possible but challenging. Hospitality schedules are irregular (early mornings, late nights, weekends), which conflicts with regular college. However: Some students do part-time hospitality work during college breaks, Evening/night shifts can work if you have morning classes, Online degree programs pair better with hospitality jobs, and Many choose hospitality as their full-time career and pursue certifications instead of traditional degrees. If education is priority, finish that first, then dive into hospitality full-time.

Q: What's the reality of dealing with rude guests?

Honesty time: Yes, you'll encounter difficult guests. But: It's maybe 5-10% of interactions, not majority. We specifically train you in de-escalation techniques. Hotels back their staff when guests are unreasonable. You develop thick skin and problem-solving skills. The satisfaction of turning an angry guest into a happy one is incredible. Most guests are lovely, appreciative people.

Bottom line: If you take rudeness personally, hospitality will be hard. If you can see it as a problem to solve professionally, you'll thrive.